Field Service Engineer for Cyberknife and TomoTherapy

Field Service Engineer                                                           The Field Service engineers are responsible for the installation and servicing of all MEDITEL and its affiliates products in Turkey, Bulgaria and all other MEDITEL regions. specifically providing support in around Bulgarian area, ideally the job holder will live in or around the Sofia, Bulgaria. Engineers are informed by the Service Management which work needs to be undertaken, engineers are then expected to work under their own initiative to complete the tasks appointed, if necessary, problems or issues are escalated to the Local Office and Istanbul Headquarters. Activities include planned maintenance, emergency corrective maintenance, upgrades, installation work, courtesy calls to local customers and telephone support either from the office in Sofia or from any remote location. Technically the work involves a very diverse skill set including fault finding complex electronic systems down to component level, power generation, PDU, SSM's, linacs, magnetrons, flat panel dedectors, xenon dedectors, radiotherapy imaging device, softwares, treatment console, vacuum systems, water systems, HVAC, SF6 and pressiruzed gas systems, mechanical assembly and adjustment of the radiation beam to achieve the required output specification. All work is to be carried out in accordance with MEDITEL’s and Accuray's safety instructions and procedures. Any issues or problems that may adversely affect MEDITEL, the product, its ongoing reliability or the safety of any personal must be reported to the local office and Istanbul headquarters in a timely manner. Engineers will not be deemed to be competent to install or maintain a product until the Service Management has confirmed that the relevant competences and skill have been achieved. Engineers with the relevant knowledge and experience will be expected to guide and assess other engineers on site and advise the Service Management and Local Office accordingly. Upon completion of any work on site or off site, the engineer is required to complete and submit to the appropriate manager the relevant reports and documentation. The individual in this team is expected to be first and foremost a good communicator with excellent interpersonal skills and dedication to our customers. Ideally you will speak Bulgarian & English. Speaking other languages including Turkish will be a plus.   Responsibilities; <ul> <li>To be able to fault find and repair at board level and below.</li> <li>Complete the administration requirements of the role in accordance with the quality system in a timely and accurate manner.</li> <li>Work as required at times and locations dictated by the needs of the customer and MEDITEL</li> <li>Provide feedback to the Service Management, Local Office and if needed to Istanbul Headquarters any problems, solutions or opportunities which may need to be communicated to other parties.</li> <li>Carry out without supervision corrective maintenance within acceptable time-scales prompting escalation of the problem if required and maintaining ownership of problem until customer is satisfied.</li> <li>Install without supervision all systems within the product portfolio to the required specification and within the project time-scales.</li> <li>Identify and implement improvements that enhance the customer’s satisfaction with MEDITEL.</li> </ul>  Skills you will need;   <ul> <li>Excellent knowledge and proven skills in electronics, mechanics, pc’s & servers, networking, high&low vacuum, high/low voltage & current, diagnostic equipment and a general knowledge of all engineering disciplines.</li> <li>Highly motivated, dynamic, have good leadership skills & be a good problem solver.</li> <li>Strong customer focus and have excellent customer service skills. To ensure that all customers are provided with high quality care and attention throughout the sales and service process, so that each customer is fully satisfied with the support they receive from MEDITEL or Accuray.</li> <li>Excellent communicator skills are a must, as are written and verbal output shall be concise and accurate.</li> </ul> <ul> <li>Minimum Bachelor degree in a related engineering or physics discipline.</li> <li>Competent with relevant IT technology including Windows OS, Microsoft Office applications, networking.</li> <li>Experience in a service environment.</li> <li>Clean Driving License.</li> </ul> <ul> <li>Must be prepared to travel when required (installations, maintanance, support, trainings in and out of the country and occasional multi-days or weeks interventions or travels outside of Bulgaria or Turkey). </li> </ul> When applying for this role, please think carefully about the job requirements and ensure that your CV reflects the required skills we need for this role, please ensure you are eligible to work in Europe MEDITEL MEDITEL Healhcare. was founded in 1984 by Electronics Engineers to operate in the fields of medical sector. MEDITEL operates in the areas of Radiology, Cardiology, Radiotherapy, IT Technologies and Radiation Protection. For a period over 30 years, MEDITEL has been selling, installing and providing after-sales services. Along with its core business over the course of MEDITEL Healthcare, its group company's have added R&D, Production, Medical IT activities and Healthcare Service Investments. With over 100 employees, Istanbul is the head office; we have sales and service operation throughout Turkey and Europe. In order to provide better and faster service to stakeholders and customers, MEDITEL has Technical Service and Sales network as home-offices at over 20 different locations so as to cover overall region. ACCURAY Accuray Incorporated, incorporated on February 22, 2001, is a radiation oncology company. The Company develops, manufactures, sells and supports treatment solutions. It develops, manufactures and markets medical devices used in radiation therapy for the treatment of cancer patients. Its suite of products includes the CyberKnife Systems, the TomoTherapy Systems, and the Radixact Delivery Treatment Platform. The Company's technologies, the CyberKnife and TomoTherapy Systems, are designed to deliver a range of treatments, including stereotactic radiosurgery (SRS), stereotactic body radiation therapy (SBRT), intensity modulated radiation therapy (IMRT), image guided radiation therapy (IGRT) and adaptive radiation therapy. Note: MEDITEL and/or its affiliates are distributor for Accuray systems in multiple regions, territory and countries. Depending of the extent of the agreement with Accuray, MEDITEL sells, service, install and maintain Cyberknife and/or TomoTherapy and Radixact products.

Field Service Engineer for Cyberknife and TomoTherapy at MEDITEL International Division